Information We Collect

When you interact with our platform or enrol in our programmes, we collect different types of information. Some you provide directly, and some we gather through your use of our services.

Personal Information You Provide

This includes details you give us when registering, enrolling, or contacting us:

• Your name, email address, and phone number
• Physical address for course materials or correspondence
• Educational background and professional experience
• Payment information for course fees
• Communication preferences and feedback

Information We Collect Automatically

When you browse our website or use our learning platform, we automatically gather technical data:

• IP address and browser type
• Pages visited and time spent on each section
• Device information and operating system
• Cookies and similar tracking technologies
• Learning progress and course completion data

How We Use Your Information

We're pretty straightforward about this. Your data helps us deliver better educational experiences and keep our operations running smoothly.

We won't use your information for purposes beyond what we've described here without getting your consent first.

Data Sharing and Disclosure

We don't sell your personal information. Period. But we do share data with trusted partners who help us run our services.

Service Providers

We work with third-party companies that help us operate our platform. These include hosting providers, payment processors, and email services. They're contractually obligated to protect your data and can only use it for the specific services they provide to us.

Legal Requirements

Sometimes we're required by law to disclose information. This might happen if we receive a valid legal request from authorities, need to enforce our terms, or protect someone's safety.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do:

Access and Correction

You can request a copy of the personal information we hold about you. If you spot something that's inaccurate or outdated, let us know and we'll fix it. Just send an email to help@eluntraxilo.com with your request.

Data Portability

Want to take your data elsewhere? You can request a copy of your personal information in a structured, commonly used format. This makes it easier to transfer to another service if you choose.

Deletion Requests

You can ask us to delete your personal information, though we might need to keep some records for legal or legitimate business reasons. For example, we're required to maintain financial records for tax purposes for seven years.

Marketing Preferences

Not interested in our newsletters or promotional emails? You can opt out anytime by clicking the unsubscribe link in any marketing email or updating your preferences in your account settings.

Data Security and Storage

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. But let's be real — no system is completely bulletproof.

Security Measures

• Encrypted connections (SSL/TLS) for data transmission
• Secure servers with regular security audits
• Access controls limiting who can view your information
• Regular backups to prevent data loss
• Staff training on data protection practices

Data Retention

We keep your personal information for as long as necessary to provide our services and meet legal obligations. Once you complete a course, we typically retain your records for at least seven years to comply with Australian tax and education regulations. After that, we'll securely delete or anonymise your data unless there's a legitimate reason to keep it longer.

Cookies and Tracking

Like most websites, we use cookies — small files stored on your device that help us remember your preferences and understand how you use our platform.

Types of Cookies We Use

Essential Cookies: These are necessary for our website to function. They enable basic features like page navigation and access to secure areas.

Performance Cookies: We use these to understand how visitors interact with our site, which helps us improve the user experience.

Functional Cookies: These remember your choices (like language preferences) to provide enhanced features.

You can control cookies through your browser settings, but disabling some cookies might affect your ability to use certain features of our platform.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website. The "Last Updated" date at the top shows when the most recent changes were made.

We encourage you to review this policy periodically, especially before providing any new personal information.

Complaints and Disputes

If you believe we've mishandled your personal information or you're not satisfied with how we've responded to a privacy request, you can lodge a complaint with us. We'll investigate and respond within a reasonable timeframe, usually 30 days.

If you're not happy with our response, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC). You can reach them at oaic.gov.au or call 1300 363 992.